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About us
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies in Ohio. We provide peace of mind to more than 1.2 million Ohioans through our high-quality health plans. Based in Northeast Ohio, with offices throughout the state, we are dedicated to the communities where we live and work.
Our status as a mutual company means we are owned by our members, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. This allows us to focus on what matters – helping our members live healthier through all stages of life.
Connect With Us
Monday- Thursday: 7:30 a.m. - 7:30 p.m. EST
Friday: 7:30 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Phone Number
1.800.541.2770Pre-enrollment
1.800.677.8028Why us?
- Access to a broad network of doctors and hospitals – We partner with major health systems through the state to offer one of the largest provider networks in Ohio. Our SuperMed® network covers 88 counties in Ohio and three Kentucky counties (Boone, Campbell and Kenton). We also give our members access to a national provider network should you or your covered dependents need care outside of Ohio.
- Local customer service – Most of our employees work and live in Ohio, like most of you. Our Customer Care team handles thousands of calls and emails each day, providing prompt response to your needs and questions.
- Online tools to help you manage your plan – We offer a variety of tools and resources to help you get the most from your health plan benefits. Manage your plan through My Health Plan, our secure members-only website, or through our MedMutual mobile app. You can even access and send a digital copy of your member ID card to your provider - right from your smartphone.
- Your health is our priority – Whether you're living with a chronic health condition like diabetes or asthma, expecting a baby, want to stop smoking, or just trying to stay healthy, our Total HealthTM program can provide the support you need. Members are also eligible for discounts on fitness memberships and Weight Watchers® and enjoy access to our Wellness Portal where they can learn about health and wellness topics, participate in fitness challenges, and receive important health care reminders.
Access to High-Quality Care
Our SuperMed®PPO network offers coverage in all 88 Ohio counties and three Kentucky counties (Boone, Campbell and Kenton). It includes almost every Ohio hospital and more than 70,000 providers.
Learn MoreManaging Your Plan is Easy
My Health Plan, our secure member portal, makes managing your plan easy. Access your member ID card, find a doctor, compare costs and more – right from your computer or smartphone.
Learn MoreSave on Prescriptions
You’ll save money when you use prescription drugs on our formulary. Check our formulary to see what’s covered. If a medication you take isn’t covered, ask your doctor about alternatives.
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Make Your Health a Priority
We’re committed to helping you live a healthy life. Whether you’re living with a chronic condition like diabetes or hypertension, trying to lose weight, or ready to quit tobacco, we can help.
Learn MoreWhy Choose Medical Mutual?
Medical Mutual has been insuring Ohio communities since 1934. Watch our video to learn more about all the benefits you’ll enjoy when you become a Medical Mutual member.
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